Terms and Conditions

Thank you for choosing ozpick as your proxy shopping platform. Please take a moment to review our terms and conditions:

1. Product Sourcing and Liability:
   ozpick acts as a proxy shopping service and is not involved in product design, manufacturing, quality control, or other related procedures. We have limited knowledge about the brand and product details. Therefore, we are not liable for any product defects or issues that may arise.

2. Seller Non-Delivery and Refunds:
   In the event that the seller fails to deliver the product for any reason, we will not issue a refund until the seller resolves the situation. If the seller ultimately does not provide a refund, customers will bear the loss.

3. Importation Requirements and Customs Fees:
   Customers are responsible for checking their country's importation requirements for the products they purchase. In case of a parcel return due to customs reasons, customers will be responsible for any associated fees.

4. Refund Transaction Fees:
   Customers are responsible for any refund transaction fees that may be imposed by payment processors or financial institutions.

5. Packaging and Transportation:
   We will provide appropriate wrapping for fragile items; however, we cannot be held liable for any damage or loss that occurs during transportation.

6. Shipment Tracking and Delivery Time:
   After shipment, we will provide a tracking code for your reference. Please note that the estimated delivery time is provided as a guideline only, and we cannot be held liable for any delays in parcel delivery.

7. Inventory and Pricing:
   The inventory and prices displayed on our website are provided for reference purposes. We reserve the right to make changes to inventory availability and pricing before customers' payments are processed.

8. Information Accuracy:
   While we strive to provide accurate and helpful information, we cannot be held liable for any incorrect or unclear information on our website or in our communication. Customers are encouraged to reach out to our customer support team for clarification or further assistance.

9. Deductions and Payment:
   We may utilize member benefits, card benefits, store points, or coupons to deduct the buying cost. Customers are required to make payments based on our quotation, taking into account any applicable deductions.

10. Import Taxes:
    Customers are solely responsible for paying any import taxes, duties, or related fees imposed by their country's customs authorities.

11. Intellectual Property Rights:
    All intellectual property rights, including copyrights, trademarks, and logos, displayed on our website belong to their respective owners. Customers are prohibited from using, reproducing, or modifying any of the intellectual property without obtaining explicit permission from the rights holder.

12. Privacy and Data Protection:
    We are committed to protecting our customers' privacy and personal information. Please refer to our separate Privacy Policy to understand how we collect, use, and safeguard your data.

13. Termination of Services:
    We reserve the right to terminate or suspend our services, in part or entirely, at any time and without prior notice. In such cases, we will make reasonable efforts to notify customers and provide any necessary assistance regarding pending or ongoing orders.

By using our services, you agree to comply with these terms and conditions. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.