FAQ｜Australian Proxy Shopping & International Shipping Service
FAQ｜Australian Proxy Shopping & International Shipping Service
Frequently asked questions about OzPick proxy shopping, buying from Australian stores, and international forwarding services.
1. Can you buy items not listed on OzPick?
Yes. OzPick provides proxy shopping services. Simply send us the product link, photos, or details, and we will help purchase the item for you.
2. Do you have ready stock?
No. OzPick is not a traditional retailer. Most items are purchased after order confirmation.
3. Which courier services do you use?
We mainly use DHL, FedEx, and Australia Post depending on destination country, parcel type, and shipping rates.
4. Why is shipping expensive for lightweight parcels?
Shipping cost is based on either actual weight or volumetric weight, whichever is higher.
Volumetric weight applies to large but lightweight parcels.
5. Is tracking included?
Yes. Most shipping methods include tracking numbers so customers can monitor parcel status.
6. Can you ship items with lithium batteries?
Some couriers accept lithium battery shipments while others do not. Availability depends on item type and destination country regulations.
7. What are your operating hours?
We are a small team handling orders manually. Response times may vary depending on workload and time zone differences.
If you think we missed your message, feel free to follow up again.
8. Can you send gifts to friends or family overseas?
Yes. We can ship directly to recipients in Australia or internationally.
9. Can you add extra protection for fragile items?
Yes. We can provide additional protective packaging and repacking services for fragile items.
10. What items cannot be shipped?
Shipping restrictions vary by destination country and courier regulations.
Customers should check local import rules before purchasing restricted items.
11. Why is there a store visit fee?
Some purchases require physical store visits, travel time, or special handling. Additional service fees may apply depending on complexity.
12. Can you buy from Australian stores that do not ship internationally?
Yes. This is exactly what OzPick does. We help you buy locally in Australia and ship worldwide.
13. Can you combine items from multiple stores into one shipment?
Yes. We offer consolidation services to help reduce international shipping costs.
14. Can you buy collectibles or limited items?
Yes. We assist with collectibles, fashion, supplements, snacks, and other Australian products.
15. What happens if the item cannot be purchased?
If we are unable to complete the purchase, a full refund will generally be provided unless otherwise stated in advance.
16. Do you offer sea shipping?
Yes. Sea shipping may be available for selected countries and larger shipments.
Please contact us for a quotation.
17. What payment methods do you accept?
We accept PayPal, FPS, credit cards, and debit cards depending on region.
18. Can you handle wholesale or bulk orders?
Yes. Bulk sourcing may be available depending on supplier and order quantity.
19. Why does combining items reduce shipping cost per item?
International shipping has a high base cost. Combining items into one shipment helps reduce average cost per item.
20. How do you calculate volumetric weight?
Volumetric weight formula:
Length × Width × Height (cm) ÷ 5000 = Volumetric Weight (kg)
21. Can you buy from different Australian stores?
Yes. OzPick provides proxy shopping across multiple Australian retailers including supermarkets, fashion stores, and specialty shops.
22. Do you check authenticity of products?
No. OzPick is a proxy shopping and forwarding service only.
We do not provide authentication services. Customers are responsible for verifying sellers and product authenticity.
23. Do you test electronics or second-hand items?
No detailed testing is provided unless specifically agreed in advance.
We only provide basic visual inspection for obvious external damage.
24. Can businesses use OzPick services?
Yes. We support personal buyers, collectors, resellers, and business customers.
25. Where can I check customer reviews?
You can check customer reviews here: